Refund policy

Returns & Refunds Policy

We do not accept returns or exchanges for change of mind, incorrect selection, or unwanted items.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving your order with:

• Your order number

• A description of the issue

• Clear photos or video showing the fault

Once assessed and approved, we will offer one of the following remedies:

• A replacement item, or

• A full refund to your original payment method

Conditions

• Claims must be made within the stated timeframe.

• Items must be unused and in original packaging where possible.

• We reserve the right to inspect and refuse claims that show signs of misuse, wear and tear, or accidental damage.

How to Contact Us

Please email us at: sleepyrabbituk@gmail.com with the required details.